Frequently asked questions

What do I need to use Clementour?

A Windows 10 or 11 PC and your 360° panoramas (JPEG, PNG or WebP) from any 360° camera or stitching software. Panoramas up to 16K are kept at full resolution.

Windows says it protected my PC. Is Clementour safe?

Yes. Clementour is digitally signed by Kevin Budzisz, its maker, which Windows shows as the publisher. Windows’ SmartScreen warns about programs that few people have downloaded yet, and Clementour is new. Click More info, check the publisher is Kevin Budzisz, then Run anyway. Your browser may also say the file isn’t commonly downloaded: choose to keep it. The warning goes away by itself as more people use Clementour.

Is there a Mac version?

A Mac version is coming soon. For now, Clementour runs on Windows 10 and 11.

Can I try it before buying?

Yes. Download Clementour and it starts as the demo: the full editor, no sign-up. You get 5 exports on each computer, and each export counts, even of the same tour. Demo exports have a watermark in the images and a small “Made with Clementour” link. Exporting in the demo needs an internet connection; everything else works offline.

How does the license work?

You pay once (€119 incl. VAT, the launch price until 28 February 2027) and get a license key. Enter it in the app and you’re set. Clementour works offline and only needs to check in online once every 30 days (once a week during the first month). A key works on one computer at a time, and you can move it to a new computer whenever you like.

Can I use it on more than one computer?

Each key works on one computer at a time. For several computers, or a team, buy several seats at once: you get one key for each computer, all in one email. After the launch price, 2 or 3 seats are 15% off and 4 or more 30% off. Moving a key to a new computer is free, as often as you like.

Are updates included?

Every version 1 update is free. Clementour downloads new versions in the background and installs them when you close the app.

Can I get a refund?

Yes, within 14 days of buying, no questions asked: write to support@clementour.com. The key stops working once refunded. One refund per customer. Try the demo first: it’s the full app. Details are in the refund policy.

Is VAT included?

Yes, in euros: €119 is the full price, VAT included, wherever you are in the EU. Businesses can enter their VAT number at checkout for a VAT invoice. Prices in US dollars include any sales tax too.

Can I use it for client work?

Yes. The tours you make are yours to sell, publish and hand over to clients.

Where are my tours kept?

On your computer, in a folder you choose. Each tour is a single file you can back up, copy or send like any document. Nothing is uploaded unless you publish it.

How do I put a tour on my website?

Export your tour, upload it to your web host, then link to it or embed it in any page. Tours need to be opened from a web address: opening the exported files straight from your computer won’t show the panoramas.

Can you host my tours?

Soon. Hosting is coming as an optional add-on, from €12 a month, sized by storage and paid monthly or yearly. Until then, and always, you can put your tours on any web host you already use.

Do tours work on phones and tablets?

Yes, visitors look around by touch. They can also add a tour to their home screen, where it opens without the browser’s bars. Fullscreen works everywhere except iPhone Safari, which doesn’t allow it for web pages.

How do I get help?

Write to support@clementour.com. In the app, About › Report a problem starts an email with your version and system filled in, and shows you the log file to attach.