Refund policy
Last updated: 8 November 2026
We want you to be happy with Clementour. The demo is the full app, so you can try everything before you buy. If Clementour still isn’t right for you, here’s how refunds work.
1. 14 days, no questions asked
You can get a full refund within 14 days of your purchase, for any reason. Write to support@clementour.com from the email you bought with, and include your license key or order number. The refund is made by Polar, our payment provider, to the payment method you used; it usually reaches you within 5 to 10 working days.
2. The whole order
A refund is always for the whole order. If you bought several seats in one order, all of them are refunded together, and all of its keys are switched off.
3. What happens to the keys
A refunded key is switched off: Clementour goes back to the demo on the computer that used it. The computers that used a refunded key, or the demo it was bought from, can’t activate another key afterwards, and their demo exports count as used. This protects against buying, refunding and keeping the app. If this affects you wrongly, write to us.
4. One refund per customer
Each customer (a person or a business) can get one refund. If you buy again after a refund, that purchase can’t be refunded under this policy. Your rights under the law, below, still apply.
5. Chargebacks
Please write to us before asking your bank for a chargeback: a refund is quicker for you. A chargeback suspends the key, as a refund does.
6. Your rights under the law
This policy is in addition to your legal rights. If you are a consumer, the law gives you rights if Clementour doesn’t work as described, and these are not limited by anything here.